What design best practices ensure high engagement and low frustration?
Design is not just what it looks like-it?s how it works.
How It Works:
Incorporate conversational UX principles: quick replies, fallback messages, sentiment detection, and seamless human handoffs.
Key Benefits:
- Higher containment: Resolves more queries without agent handoff.
- Better UX: Minimizes user frustration with clear options.
- Actionable insights: Analytics guide continuous optimization.
Real-World Use Cases:
- Onboarding flows: Step-by-step product tours.
- Post-purchase support: Order changes and returns.
FAQs
How many options per menu?
When to trigger human handoff?
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