Mobile fault reporting app with asset details, issue tracking, engineer signatures, and email submission for service documentation.

How an electrical compliance company reduced reporting time from weeks to days

By fixing reporting workflows and removing admin bottlenecks - without hiring more people.

Website :
https://www.reaction-grp.com/
High volume of EICR inspections
Country :
United Kingdom

50+ field engineers

Before vs After

Before
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Reports taking 4- 6 weeks to complete

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Admin team overloaded with verification and corrections

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Frequent errors leading to rework

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Limited visibility of report status

After
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Reports completed in ~1 week

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Daily job output increased significantly

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Errors reduced by 70%+

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Faster invoicing and improved cash flow

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The Problem

Despite having experienced engineers and admin staff, reporting was slowing the entire operation.

There was no clear system to track where reports were getting delayed
Small errors were causing repeated back-and-forth
Admin teams were stuck verifying and fixing issues
Engineers were spending time correcting or redoing reports
Reports were piling up faster than they were being completed

The business wasn’t slow — the workflow was broken.

Root Cause

The issue wasn’t a lack of effort. It was how the process was structured.

Reporting relied heavily on manual steps.
Data flow between engineer → admin → final report was inconsistent
Verification was reactive instead of structured
Admin workload increased as job volume grew
No clear ownership of reporting stages

Adding more people would have increased complexity — not solved the problem.

Solutions

Mapped the full reporting workflow
Identified exactly where time was being lost and why
Removed bottlenecks
Reduced duplicate work, Simplified data flow and Improved handoffs between engineers and admin
Introduced structured checks
Standardised verification, Reduced back-and-forth and Added automated validation where useful (including AI-assisted checks)

The Result

Reports completed faster → invoices raised sooner
Admin workload reduced
Errors reduced by 70%+
Daily job capacity increased significantly
Reporting time reduced from 4–6 weeks to ~1 week
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Business Impact

This wasn’t just an operational improvement.

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Faster reports = faster payments

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More jobs completed without increasing headcount

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Reduced rework improved overall efficiency

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Better visibility and control over reporting timelines

Key Takeaway

Most companies try to fix reporting by:

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Hiring more admin

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Adding new tools

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Pushing teams harder

None of that solves the underlying issue.

If this looks familiar

If your EICR reporting:

Takes days or weeks
Depends heavily on admin
Involves constant rework

The issue is likely in your workflow.

Want to identify what’s slowing down your reporting?

We’ll break down your process and show you exactly where time is being lost.

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